Player Support
Having trouble with one of our games? We're here to help.
- The game's name
- Your device and OS version (for example, iPhone 15 on iOS 19, or Windows 11)
- Which store you got it from: App Store, Google Play, or Steam
- What happened and what you expected to happen
Common questions
How do I get a refund?
Purchases are handled by the store, so refunds are requested through it: Apple at reportaproblem.apple.com, Google Play through your Play Store order history, and Steam at help.steampowered.com.
I bought something but didn't receive it.
Look for a "Restore Purchases" button in the game's settings menu. If that doesn't work, email us with your store receipt or order number.
My progress disappeared.
Most of our games save progress on your device, so deleting the game or switching devices can reset it. Email us and we'll check whether it can be recovered.
How do I delete my data?
Uninstalling a game removes the data it stored on your device. To delete anything you've sent us, such as support emails, ask us by email. See our Privacy Policy for details.
Want to make a game?
Any GameSalad Pro member can get a finished game published by Side Slaw. Here's how it works.